Privacy Policy

At D.BRIGHT Co., Ltd. (hereinafter referred to as “the Company”), we recognize the importance of protecting our customers’ personal information as a vital social responsibility. This policy explains how we collect, use, manage, and protect personal data when providing our cleaning services such as office cleaning, hotel cleaning, and house cleaning.

1. Collection of Personal Information

We collect personal information such as your name, address, phone number, and email address when you make a service request, inquiry, or quotation. We collect only the information necessary to provide our services properly and efficiently.

2. Purpose of Use

The personal information obtained from customers will be used for the following purposes:

• To provide and manage cleaning services, quotations, and contracts
• To respond to inquiries and customer support
• To collect feedback for improving service quality
• To contact customers when necessary regarding scheduling, service changes, or follow-ups

3. Provision of Personal Information to Third Parties

We will not provide or disclose personal information to third parties without the customer’s consent, except in the following cases:

• When required by law
• When necessary to protect human life, health, or property, and it is difficult to obtain consent
• When outsourcing part of our operations to trusted partners (e.g., payment processing or logistics) under confidentiality agreements

4. Management and Protection of Personal Information

We take appropriate security measures to prevent unauthorized access, loss, destruction, alteration, or leakage of personal information. Our employees are also trained to handle personal data properly, ensuring strict confidentiality and care at every stage.

5. Requests for Disclosure, Correction, or Deletion

Customers may request access, correction, or deletion of their personal information. Upon verifying the identity of the requester, we will promptly and reasonably respond in accordance with applicable laws and regulations.

6. Cancellation Policy

Our cleaning service cancellations are handled under the following rules:

• Cancellation up to 3 days before the service date: Free of charge
• 2 days before: 75% refund
• 1 day before: 50% refund
• Same day: No refund

If you wish to cancel or reschedule, please contact us by email or phone as early as possible.

7. Compliance and Policy Updates

We comply with all relevant laws and regulations regarding personal information protection. This Privacy Policy will be reviewed and updated periodically to ensure continued improvement and compliance.

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy or the handling of personal information, please contact us:

Effective Date: October 20, 2025